- Binance user expresses privacy concerns over publicized support chat.
- User Coinmamba claims Binance has done little to help him recover stolen funds.
- Binance CEO Changpeng Zhao says actions were justified.
Binance’s CEO, Changpeng Zhao, is still at odds with crypto investor and futures trader Coinmamba, who claims the exchange and Zhao did nothing to help him recover funds he claims were stolen from his Binance account. The argument escalates at a time when the crypto behemoth looks at laundering and sanctions violation charges from U.S.prosecutors.
Apparently, the recent chaos revolves around a screenshot of CoinMamba’s conversation with Binance customer support. The exchange claims the screenshot was posted as proof that Coinmamba exhibited abusive behavior against its customer service agent, and as such, his trading account was restricted.
However, Coinmamba alleges that sharing private customer support conversations breaches privacy. He also expressed concerns regarding his safety in a later tweet, stating:
After seeing the latest actions of Binance, I’m seriously worried about my safety. Not sure how far they would actually go. They can doxx my identity and home address too..
Coinmambe also shared a screenshot of Binance’s terms of use, where the exchange states that in case of misbehavior, it suspends a user’s ability to contact customer support rather than limiting their trading accounts.
Zhao was swift to respond to recent allegations in a separate tweet, stating that he believes the exchange did not breach user privacy.
Zhao wrote:
When a user takes to social media to complain, we should respond, right? There is a bit of spin on the narrative. We needed to explain the reason from our perspective. Don’t think we disclosed anything sensitive or private. Anyways, that’s that. Best wishes to him.
When Binance suspended Coinmamba’s account, the latter turned to Twitter to express his dissatisfaction with the exchange and its CEO, Changpeng Zhao, for not doing more to help him recover the funds he claims were stolen.
Coinmamba claims his funds were stolen on Tuesday owing to a compromised API key linked to the controversial 3Commas cryptocurrency exchange.
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