FixedFloat, the leading non-custodial automated exchanger, is pleased to announce its return to business following a recent cyber attack. The company extends heartfelt appreciation to its loyal users for their unwavering support during this challenging period.
“We want to thank you, our dear users, for the support that you have given us during this difficult period in our history,” said a spokesperson for FixedFloat. “Your faith in us is valued above all else, and your messages of support have been felt by every member of our team.”
During the night of February 16-17, our system experienced a security breach. This external attack was facilitated by vulnerabilities within our security infrastructure, compromising certain functions of our service. Regrettably, $26.1 million was stolen as a consequence of this breach.
We chose not to immediately disclose the hack as our primary objective was to ensure security and minimize losses. Instead, we prioritized addressing the vulnerabilities and fortifying our overall security measures while thoroughly investigating the incident.
Given the ongoing investigation, we are only able to share limited details at this time. However, we are actively collaborating with law enforcement agencies, blockchain forensics firms, and crypto exchanges to facilitate the investigation process. We intend to provide a comprehensive report upon the conclusion of the investigation.
Despite the security breach, it is important to reassure our users that their funds remain secure. FixedFloat operates as a non-custodial service, meaning we do not store user funds. Consequently, our users’ funds are unaffected by the recent hack; only our service and liquidity have suffered losses.
Upon discovering the hacking incident, we promptly shut down the service to mitigate further risks. This action temporarily halted over 30 user orders. However, we are pleased to announce that all orders have now been successfully completed.
FixedFloat remains committed to fulfilling all obligations to our users. We assure you that any orders interrupted due to the service outage have been processed and completed. We appreciate your patience and understanding during this challenging time and remain dedicated to providing a secure and reliable platform for crypto exchange.
Furthermore, our technical team is actively conducting comprehensive security checks to fortify our service infrastructure. While we are committed to enhancing our security measures, we refrain from disclosing specific details regarding the configuration of our protection mechanisms.
Additionally, FixedFloat has successfully transitioned to the new ff.io domain, which has been in the works for some time. This transition represents the culmination of extensive technical efforts to update and improve our service.
Debunking Fake Reports
Meanwhile, we wish to address inaccuracies that have surfaced in various articles by journalists and news services regarding FixedFloat and the recent hack. It is important to clarify that FixedFloat is not a cryptocurrency mixer. Instead, we facilitate fund transfers solely from our public addresses as a non-custodial centralized crypto exchange service.
Furthermore, we vehemently refute baseless claims suggesting that a majority of funds sent to FixedFloat originate from criminal sources. We are staunchly committed to combating money laundering and cybercrime within the crypto community, and we actively oppose any form of criminal activity that undermines the industry’s integrity.
FixedFloat is prepared to provide official comments and clarifications regarding our activities and the recent hacking incident. We welcome open dialogue and cooperation with journalists to ensure accurate reporting and prevent the dissemination of false information.
As of now, FixedFloat has resumed operations, offering exchange services for 23 currencies and tokens. Our technical team and developers are working diligently to restore the service fully, and we anticipate achieving total operational capacity in the coming days. We appreciate the continued support and understanding of our valued users during this challenging time.
About FixedFloat
FixedFloat was launched in 2018 by a group of cryptocurrency enthusiasts and blockchain experts with extensive experience in entrepreneurship, web technology, and finance. Through practical and scalable solutions that make the cryptocurrency economy work for users, FixedFloat simplifies the process of exchanging cryptocurrencies.
The platform enables users to choose between fixed or floating exchange rates that fit their investing strategy. FixedFloat boasts fast processing, robust design, and friendly, dedicated customer support, among others to provide a best-in-class exchange that meets all the needs of the cryptocurrency community.
To get more information, users can visit the FixedFloat website, or follow its social media accounts on Twitter, Telegram, and Instagram
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